Launch is not the end.
After a project goes live, KR Studio can keep supporting it. Digital products need updates, fixes, monitoring and improvements as the business around them changes.
What support covers
- Maintenance: Keep software updated and running reliably.
- Bug Fixes: Investigate and resolve issues that arise after launch.
- Updates: Keep systems, dependencies and integrations current.
- Performance Improvements: Improve speed, responsiveness and system efficiency.
- Security Updates: Address relevant security issues and keep systems patched.
- Infrastructure Support: Assist with hosting, deployment and production infrastructure.
- Monitoring: Keep important systems observable and dependable.
- Technical Assistance: Help with troubleshooting, improvements and technical questions.
- AI Chatbot Support: Maintain and improve AI-powered customer assistance where it is part of the project or support scope.
- 24/7 SLA Support: 24/7 and SLA-based support can be provided where it is part of the agreed support arrangement.
Support that fits the product.
There is no single support package. What a product needs depends on what it is, how it is built and how it is used, so we agree the arrangement with you once we understand it.
The scope of support, response expectations and fee are discussed according to your project. We do not publish a fixed support price, because the right arrangement depends on what we are supporting.
An indicative monthly estimate for maintenance is available in the project configurator. The final arrangement is confirmed after we review your product.
- Project size: A single site and a multi-service platform need different attention.
- Technical complexity: Integrations, data and custom logic raise the effort of keeping a product healthy.
- Infrastructure: The hosting, deployment and third-party services the product depends on.
- Type of support: Fixes and upkeep, or active improvement of the product.
- Frequency of updates: Occasional changes, or a regular release rhythm.
- Monitoring: Whether the product needs to be watched and responded to.
- Ongoing development: New features and improvements after launch.
Support that matches the product.
Different products need different levels of support.
We agree the support arrangement, response expectations, availability and fee with you, based on the product and what it needs.